Kerkiya Privacy Policy — Your Information Is Completely Secure

1Introduction & Scope

Kerkiya is an internationally licensed online gaming platform serving users in Bangladesh and across the globe. This Privacy Policy applies to the Kerkiya website, mobile site, and all digital services.

We believe your personal information belongs solely to you. From the moment you register with Kerkiya through every transaction and gaming session, we are always vigilant in protecting your privacy. This Privacy Policy tells you what data is collected, why it is collected, and how it is kept secure.

This policy has been drafted in accordance with the General Data Protection Regulation (GDPR) and international data protection standards. By using the Kerkiya website or services, you are automatically considered to have consented to this policy.

2What Information We Collect

Kerkiya only collects information that is necessary to provide our services. We never ask for data that is unnecessary or excessive. The table below provides a detailed breakdown of the information we collect:

Kerkiya does not collect sensitive personal information beyond the above — such as religious beliefs, political opinions, or health data.

3How We Collect Information

Kerkiya may collect your information in a number of ways. Every method is fully transparent and based on your consent.

Direct Data Provision:

• Information you provide directly during registration
• Documents Submitted for KYC Verification
• Information provided during conversations with the support team
• Information provided when participating in promotions or surveys

Automatically Collected Information:

• From browser cookies and local storage
• From server logs (IP address, access time, etc.)
• Page usage patterns tracked via analytics tools

4Purpose of Data Use

Kerkiya uses your information only for specific, legitimate purposes. We never use any data beyond its original intent. Under the Kerkiya Privacy Policy, your information is used as follows:

• Account Management: For registration, login, KYC verification, and account security.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your questions and complaints promptly.
• Service Improvement: Analyzing usage patterns to improve your gaming experience.
• Fraud Prevention: To detect multiple accounts and identify suspicious activity.
• Legal Compliance: To generate reports required by regulatory authorities.
• Personalized Offers: To send you relevant bonuses and promotions based on your preferences (with your consent).

5Data Sharing Policy

Kerkiya does not share your information with third parties — that is a core principle we stand by. However, there are specific circumstances where sharing limited information becomes necessary:

Legitimate Reasons for Limited Data Sharing:

• Payment Processors: Necessary information shared with mobile banking partners to process deposits and withdrawals.
• KYC Partner: Registered third-party verification agencies used for identity verification.
• Legal Authorities: In response to a court order or a valid request from a regulatory authority.
• Anti-Fraud System: Minimal data shared with international fraud prevention networks.

Kerkiya has strict confidentiality agreements with every third party. Any information they receive may only be used for the specified purpose and may not be shared elsewhere.

6Cookies & Tracking Technologies

Cookies and similar technologies are used to keep the Kerkiya website running smoothly and to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your language preferences and settings.
• Analytics Cookies: To identify which pages are most visited — with your consent.
• Marketing Cookies: To show personalized offers — entirely optional.

You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause some parts of the site to not function properly.

7Data Security Methods

Kerkiya employs industry-leading technology and practices to keep your data secure. We maintain strict security measures at both the technical and organizational level.

• 256-bit SSL/TLS Encryption: All data transmissions are conducted through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Data Center Security: Physical and digital security meeting international standards.
• Staff Training: All staff are specially trained to maintain confidentiality.
• Limited Access Policy: Only authorized personnel have access to specific data.

8Your Rights

Under Kerkiya's Privacy Policy, you have a number of important rights. These rights are guaranteed in accordance with international data protection laws.

• Right to Access: You can request to know what information Kerkiya holds about you at any time.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the complete deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that we limit how your information is used.
• Right to Data Portability: You can request your information in a portable format at any time.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact the Kerkiya support team. We will generally process your request within 30 business days.

9Minor's Privacy

Kerkiya is an 18+ platform. We strictly ensure that no one under the age of 18 can access our services. Kerkiya takes special care to protect the privacy of minors.

• Age verification is mandatory at the time of registration.
• Proof of age via KYC documents may be required in suspicious cases.
• Any account identified as belonging to a minor will be closed immediately.
• No information about minors is collected or stored.

If you become aware that a minor is using Kerkiya, please notify our support team immediately. We will take prompt action.

10Notice of Policy Changes

Kerkiya may update this Privacy Policy at any time. Changes may be necessary due to service improvements, legal updates, or technical reasons.

For significant changes, we will send a notification to your registered email and display a special notice on the website. Continued use of the site after any changes will be considered acceptance of the updated policy.

11Contact Us

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact the Kerkiya Data Protection Team.

Kerkiya is always committed to resolving your concerns. We believe that a transparent and trustworthy relationship is the best foundation for the long term.